Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 48-hour return policy.
Eligible for Return
- Unworn jewelry in original condition
- Items with original tags attached
- Purchases made within 48 hours
- Items in original packaging
- Certified diamonds with original certificates
Not Eligible for Return
- Custom or personalized jewelry
- Engraved items
- Items worn or showing signs of use
- Items without original packaging
- Earrings (for hygiene reasons, unless defective)
How to Return
Request Return Authorization
Contact our customer service team via email or phone to receive a Return Authorization (RA) number.
Prepare Your Package
Place items in their original packaging with all tags and certificates. Include a copy of your receipt.
Ship Your Return
Use the prepaid shipping label provided or ship via insured carrier. Keep tracking information.
Receive Your Refund
Once inspected and approved, refunds are processed within 5-7 business days to original payment method.
48-Hour Window
Returns must be initiated within 48 hours of delivery. Contact us before the deadline to start your return.
Free Exchanges
Need a different size? Exchanges are free within 48 hours. We will ship your new item once we receive the original.
Start a Return
Email ab@diamonds321.com or call (972) 677-9922 to request your Return Authorization number.
Important Return Information
Refund Processing: Refunds are processed within 5-7 business days of receiving and inspecting the returned item. Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.
Original Condition: Items must be returned in their original, unworn condition with all original packaging, tags, and certificates. Items that show signs of wear, alteration, or damage may be subject to a restocking fee or may be declined.
Shipping Costs: For returns, we provide a prepaid shipping label. Original shipping costs are non-refundable unless the return is due to our error or a defective item.
Defective Items: If you receive a defective item, please contact us immediately. We will arrange for a free return and provide a full refund or replacement at no additional cost.
Questions About Your Return?
Our customer service team is here to help make your return as smooth as possible.
Contact Customer Service